Terms and Conditions

The terms and conditions stated below apply to all fabric, wallpaper, wall covering and rug orders made to Vanessa Arbuthnott Fabrics. No other terms and conditions can apply in any circumstances. 

2. Customers: 

We sell both trade and retail. 

3. Pricing: 

Prices are subject to change. We will be pleased to quote the current price immediately prior to an order being placed. 
  
4. Statement of liability: 

All goods supplied by Vanessa Arbuthnott Fabrics are supplied on the condition that our liability for any fault or defect in the quality, condition, description or fitness for any purpose is to a sum not exceeding the purchase price of the particular good. That condition supersedes any conflicting term submitted to us and all other liability whether statutory or otherwise is excluded.  

5. Products: 

a) We reserve the right to withdraw items from our range at any time without prior notification. 

b) There is a 0.5 metre minimum order length for fabric or wall covering, or one roll for wallpaper. 

c).All orders not confirmed in writing are at the customer’s own risk. 

d) Half metre returnable samples remain the property of Vanessa Arbuthnott Fabrics. They must be returned within 28 days of receipt otherwise they will be invoiced at the price of half a metre. 

e) Colour or finish matching: for exact colour or finish matching request a stock cutting as colours and finishes can vary from batch to batch. 

f) Fitness for purpose: the buyer must satisfy themselves that any product supplied by Vanessa Arbuthnott Fabrics is fit for the purpose for which it is purchased prior to ordering. 

g) Wallpapers and wall coverings must be checked prior to cutting and hanging. A ready mixed paste must be used with the papers to avoid shrinkage.  

6. Payment: 

a) Payment in full for all retail fabric orders is required before goods are cut and despatched.  

b) Pro-forma invoices must be fully paid before goods are cut and despatched. 

c) Payment in full is required for all curtains and blinds prior to confirming order. 

d) Once full payment is received and goods are despatched they become the property of the buyer. 

7. Delivery: 

a) The full delivery address must be given when the order is placed.  

b) Delivery times for fabrics will vary and Vanessa Arbuthnott Fabrics will give estimated dates of delivery prior to order being placed. 

c) It is the buyer’s responsibility to check for any damages to packing materials and product before accepting delivery of the products, and to report any damage by the delivery company within 48 hours. In the unlikely event that there is any damage, please DO NOT accept delivery, DO NOT sign the delivery sheet; instead ask the driver for a damaged freight report which will need your signature. Contact us as soon as possible. Goods are not covered by transit insurance once you have accepted delivery. Vanessa Arbuthnott Fabrics sends out goods with Parcelforce on a 24 hour service, if the goods are delayed in transit it is beyond our control and postage refunds will not be given. 

d) Our express cutting fee ensures your order is cut as a priority but we cannot guarantee that Parcelforce will delivery in 24 hours. 

e) It is the responsibility of the buyer to ensure that the correct product has been delivered to any other third party such as an upholsterer or curtain maker.  

f) Delivery dates supplied by Vanessa Arbuthnott Fabrics are estimates. We are not liable for the consequence of any delay. We will make every effort to keep you informed of any delays. 

g) Any delay of part of an order against an estimated delivery date does not entitle the buyer to cancel the order. 

8. Cancellations: 

a) Whilst every effort will be made to accept the cancellation this can only happen if cancellation is made prior to any cutting of fabric. If cutting or production has begun then a 50% deposit will be kept.  

b) For bespoke fabrics cancellation is not possible if product has already gone into production.  

c) Cancellations should be made in writing. 

9. Returns: 

a) Returns cannot be accepted unless by prior agreement. 

b) All faults or damages must be reported within 7 days of receipt of delivery. 

c) Unauthorised returns will not be credited to the customer's account. 

d) Returns of bespoke fabrics, curtains, blinds will only be excepted where products are found to be faulty or damaged on receipt of products.  

e) For curtains and blinds, if measurements have been taken by the buyer then it is the buyer’s responsibility to ensure that correct measurements are given when placing order. All measurements and instructions for curtains and blinds will require the signature of the purchaser prior to the order commencing. 

g) Fitness for purpose: the customer must satisfy themselves that any product supplied by Vanessa Arbuthnott Fabrics is fit for the purpose for which the customer purchases it for. Where laminating is concerned, we assume that our customers will employ suitable competent specialist manufacturer and we cannot be held responsible if the final product is not of a sufficient standard. The fabric should be pre-shrunk before it is laminated.  

h) Rugs returns are accepted within 14 days of purchase. The item should be returned in unused condition in original packaging, with tags and receipts included. Please phone or email Vanessa Arbuthnott Fabrics immediately to arrange return of a product or discuss any problems. Buyer will pay postal costs for returned items. 

10. Claims: 

a) Non-receipt of goods: Any claim for the non-receipt of goods must be made in writing within a maximum of 14 days from the date of the confirmed delivery date. 

b) Errors and omissions: Customers should check all deliveries immediately for shortages, faults, damages or incorrect products. The buyer must inform Vanessa Arbuthnott Fabrics in writing, within 7 days of the date of delivery. 

c) No claim will be considered in any circumstances should the goods have been cut, modified, hung (in the case of wallpaper or wall covering) or damaged by buyer in any way. 

d) Due to human error samples may be wrongly labelled and mistakes are very occasionally made in the supply of fabric but it is the customer’s responsibility to check the correct fabric has been supplied before further processing. 

e) It is a characteristic of natural textiles that there will be variations in the weave, colour and texture including occasional slubs and as such claims for irregularities will not be accepted under any circumstances. To ensure exact colour matching it is advised to order quantities required for future use at one time. We are aiming for a hand printed looking fabric and while every effort is made to ensure accuracy of colours, because of the limitations of the printing process, variations may occur and colours may not always be exact. The sample you order may come from a different batch to the material you receive. 

f) Claims for labour charges will not be accepted under any circumstances.