Testimonials & Reviews

We value customer feedback and love to hear from you.

Listed below are the testimonials provided by our customers. For more feedback please also see our reviews page where some customers have also shared images of home projects.

  • "Thank you so much for your time yesterday. We really appreciated your professional advice. It has made the whole decision making process so much easier for us. It was amazing to have all the fabric samples in our home so we could consider all the various colour and pattern combinations. It’s a bit like bring the shop into our home. We have always love the Vanessa Arbuthnott fabric designs and had them in our various homes over the last twenty five years. We are now looking forward to continuing this tradition. Once again, thank you so much for your advice."

    Alison and Stephen
  • "Hi Clair, Just wanted to say thank you for all your help at the end of last year. My curtains and blinds are up and looking lovely. I can't believe the transformation the curtains have made, replacing the old terracotta & cream check with the lovely Japonica in Indigo. They look great against the oak frame, terracotta floor, and neutral walls, framing the view and making the space feel much lighter and brighter. I am delighted with the blinds in Lapland stripe, too. I'm pleased to say the recessed blinds are a very good fit, so thanks for explaining so carefully exactly what a) we should be measuring, and b) how those measurements translated to the finished size. The door blind looks great too and falls neatly behind the door handle when let down, as you said it would do. They look great, and again as with the curtain fabric, I am so grateful to you for your help with fabric suggestions as they make it feel more contemporary while still acknowledging that it's an old property, exactly the mix I was looking for. Also having the blinds has certainly made that area feel much cosier, particularly at this time of year. "

  • "Clair was excellent, quickly picking up on my taste, identifying things I hadn’t considered and suggesting some great fabric samples."

  • "Big thanks to everyone at Vanessa Arbuthnott, you have all gone above and beyond."

  • "I just wanted to let you know that I LOVE, LOVE, LOVE all my curtains and blinds. Everything fits perfectly and I am so pleased with my measuring as I got everything spot on! Thank you for all your help in both what to order, how to measure and how to work round some of the things in my wonky cottage! The whole order came without any fitting instructions but fortunately my partner is very handy and managed to work it all out. Then the day after fitting them all, my office blinds arrived with a lovely set of fitting instructions! Not sure what went wrong with the first batch but I am so delighted with everything. Just wanted to let you know how happy I am! I think I am just missing the complimentary cushions for my most recent order, but there is no urgency as the blinds won't even be going up in my office until I've painted it. Thanks again and I'll be recommending VA wherever I go and certainly to anyone who says how fabulous my blinds and curtains are! Best wishes Julia "

  • "Dear Clair & team. I just wanted to say a huge ‘Thank you’ to everyone for our beautiful blinds. They have exceeded our expectations & I’m so grateful to you Clair, for your understanding on exactly how I wanted them to look and feel. Sorry about the lateness of this email - we put them up the day after delivery, and since then have been enjoying the warmth they provide...along with the help of the log burner :)Best wishes for the rest of the season, and many thanks again."

    Gemma Blaney
  • "Thank you Clair for your professional advice. You have a great eye for colour and style. You immediately realised some of the challenges that our rooms and existing furniture pose and came up with some great ideas."

    Eleanor Thomson
  • "Had my 27 yr old Habitat sofa covered in your lovely fabric and transported all the way from N.Ireland to Isle of Man! I am delighted with the result and look forward to enjoying it so much when we visit our holiday cottage."

    Eliz County Down
  • "We are both very pleased with how our roman blind looks so thank you very much for all your help with this."

  • "Just a note to say thank you for the fabulous curtains, blinds and cushions and for making them all so quickly and interpreting all my wishes so well with such little fuss. With 2 little ones and work it was perfect for me to specify everything over email. They are beautifully made and the room looks lovely now. "

  • "60 Minute Makeover took place on 30th July in Blackpool. The day was a great success and we would like to take this opportunity to thank you for your beautiful fabric. It was a fantastic feature in the room and we look forward to using your other fabric on the chairs for our next makeover! "

    Fiona Blackpool
  • "Thank you very much for your time today and showing us around your beautiful studios and house. I am so inspired by your approach and fabulous business, it was very kind of you to help us understand about how to start."

    Alison Bristol
  • "The samples were lovely and luckily for me my sister-in-law ordered two metres of little leaf in Charcoal for me in her recent order so I can make a start. We will also do some French Ticking and some Wild Rose to go with it so I will be back again soon for some more bits and pieces!"

    Alastair Australia
  • "Just wanted to let you know my order arrived safely today. Thank you for your excellent service."

  • "Thank you arrived today, every bit as nice as I thought. Many thanks for prompt service."

  • "We have now taken safe delivery of the blind and cushions. The cushions look fantastic and are already part of our home. The room for the blind is nearly finished so when the decorator has cleared away, we will put up the blind. Thank you for packing everything so carefully and for keeping us informed of progress. Looking forward to the arrival of the curtains and when everything is complete, we will send you some images."

  • "Thank you Clair for your professional advice. You have a great eye for colour and style. You immediately realised some of the challenges that our rooms and existing furniture pose and came up with some great ideas."

  • "Just wanted to say how pleased we are with the curtains. They are beautifully made and look a treat in Harry's new room. Thank you for your prompt service. It was much appreciated. He settled in to the new room last weekend without any problems."

  • "Thank you for being so patient and supportive. I am very excited about this next stage as it will really make the house once the three windows have curtains. Thank you also for the new brochure which is again simply beautiful. PS Still and always will recommend you to my friends…"

  • "I have used your fabric numerous times with clients but now finally used it at home, I have had so many compliments on my chair, I love it!"

  • "I am in the process of starting a small renovation project, so your fabrics are top on my list! If you know of anyone who wants to do a photo shoot in a chocolate box cottage in Monmouthshire, let me know - they can decorate to their heart's content!"

  • "Today I received my order placed about a week ago. It is my sincere desire to thank you for this excellent and friendly service. It was a great pleasure for me."

  • "Back from holiday and I've just put up my new curtains and am writing to say how pleased I am with them - well worth the wait and effort of getting them from overseas!! "

  • "It has already arrived! Now THAT is what I call excellent service!"

  • "Just to let you know that 'the rug' has arrived!!!! It is now unpacked and in our dining hall. It looks superb on our flagstones and I am delighted with it, certainly worth the wait!"

  • "Am very pleased with how they look, so fresh - lovely, thank you. "

  • "This is a very belated thank you to your wonderful staff. A couple of months ago, I phoned your shop/office at 4pm on Wednesday evening to order some material…I had been let down at the last minute by local fabric shop. I needed the fabric to re-upholster my dining room chairs but realized I would have to delay my lesson until the week after. You staff, were incredibly helpful in choosing the fabric and the amount I needed and to my surprise it arrived at 9.00 am the next morning."

  • "I have been really impressed by your company's customer service - I requested a number of fabric samples on at least four different occasions and always had a very positive experience. I also received very helpful advice and guidance regarding colour compatibility. My upholsterer The Comfort Zone, Basingstoke said that the fabric was a joy to work with."

  • "I just wanted to thank you so much for your wonderful catalogue/brochure which I received (very quickly), through the post yesterday. I can't stop looking at it - it is in itself a work of art! I have followed your story from the beginning and am now in the position to order fabric shortly - the trouble is what to choose - I love it all so much!"

  • "The curtain is up and it looks fantastic - I am so pleased with the end result, you have made them beautifully and I just want to thank you so much for your time and patience with me. "

  • "Thank you very much for the service from all at Vanessa Arbuthnott. We really appreciated the efforts you went to in keeping us informed of the progress of the order, and the products themselves are great. "

  • "Thank you so much, I was going to email this weekend, I have been so impressed with your service. The blind arrived yesterday, it is up and looking gorgeous again. From a very happy customer. "

  • "My roman blind arrived today safe and sound! It is beautiful - thank you all. Have a very Merry Christmas."

  • "I'd like to take this opportunity to thank you for your attention and care during this sale, the Vanessa Arbuthnott sales team clearly pride themselves on not just fantastic quality and beautiful design but wonderful customer service too."

  • "The curtains arrived safely last week. Sarah has done a great job with the added half width and shortening the length. I am delighted with both the material and quality of workmanship and they look lovely in our garden room. Many thanks for your help."

  • "Just to let you know I have just received my lovely chair and am very happy with it. It was also a lovely surprise to find a copy of the home-sewn home book enclosed."

  • "Just a quick note to let you know that chair arrived this morning and I absolutely love it! Thank you very much for your wonderful service. It has been a pleasure dealing with you."

  • "Just wanted to make somewhat belated contact to say how pleased I am with the furniture. It was everything that I expected and your delivery people were great. Would certainly consider ordering again. "

  • "A huge thank you to you and your team. The blind is now back up, looking superb. I appreciate the work done by Sarah. I commend your customer service - impeccable."

  • "Our curtains and blinds are now up! We're extremely pleased with them and impressed with the quality of your products and after sales service! We look forward to doing business again with you in the future."

    Martin and Victoria
  • "Just wanted to drop you a line to say how delighted we are with the sofas and cushions They are so lovely we don't want to sit on them!!!!!! Thank you again for all your advice! We will definitely purchase again"

    Mrs Swann
  • "I received my parcel on Monday morning nice and prompt, and I would like to commend the people who took great care to package (what some might think is a small amount of fabric) with such care and attention. P.S. fabric is beautiful"

  • "You have no idea how happy we are to have finished windows for Christmas after over a year of messy dusty building works! This used to be our kitchen and is now a lovely playroom and TV snug. The sash window was a front door. Happy Christmas to you all and wishing you further success for 2014. LOVE your fabrics! Thanks."

  • "Thank you so much for my beautiful fabric pieces received this afternoon. I am thrilled as always and just wanted to say a special thank you for the little extra yardage allowance on some of the remnants. Very much appreciated and I shall be starting my patchwork quilt as soon as I can."

  • "Our order for wallpaper arrived today, very pleased with the prompt delivery."

  • "I'm just sending you a couple of pictures of the Sapperton chairs and curtains. The chairs are a perfect size and extremely comfortable, Greg is smiling for both of us! The other picture does not really do justice to the colour scheme, the walls look more green than pale yellow and I left the curtains drawn to get as much light in as possible. Thanks very much for all your assistance with this."

  • "Dear Clair. I hope that this email finds you well and you enjoyed your recent annual leave. Just to let you know that the cushions have arrived and they are gorgeous. Just wanted to say thank you once again. Everything has arrived and we have also ordered the blinds for the hall so all has progressed well. Your expertise and guidance have been a great help to us and I want to thank you for that. Your enthusiasm and ideas have made such a daunting task mush easier and very enjoyable. I would also like to pass on my thanks to the rest of the team at the shop and the sewing department as all have been so helpful and skilled. "

  • "Clair was great. Really sussed what I was looking for and made some great suggestions. Really impressed with the service."

  • "Clair was very helpful and had looked at all the photos and information I sent her in advance. She is sending me lots of samples which I look forward to receiving."

  • "Extremely helpful, friendly and encouraging advisory service, thank you."

  • "This is a great thing to come out of lockdown. Clair was extremely helpful and upbeat. Very impressed!"

  • "My consultation was with Clair who was so professional and keen to understand my individual design project needs so that she can provide inspirational ideas. Highly recommend!"

  • "Clair was very helpful, knowledgeable and professional. I thoroughly enjoyed my half hour with her, discussion the beautiful fabrics and colours."

  • "Lovely consultation with Clair who offered lots of good ideas for the areas discussed. Am awaiting report and fabric samples so very excited to see those."

  • "It’s nice to have an online facility during these lockdowns."

  • "Clair has always been so approachable, enthusiastic and has an abundance of ideas and suggestions."

  • "I have been delighted with the service I have received to date and have already recommended you to family members."

  • "Very inspiring! Friendly, knowledgeable and extremely friendly."

  • "I had a very positive meeting with Clair and have some great advice and suggestions for my room I will be refurnishing and decorating."

  • "A great opportunity to talk through design options and explore different fabric combinations."

  • "Clair was lovely, very friendly and engaging, she gave us lots of helpful advice, we are now excitedly waiting for our samples."

  • "Clair had prepared well and made some very helpful suggestions. She was very knowledgeable and enthusiastic, a totally lovely experience for me thank you. "

  • "I was very impressed with my consultation. It has inspired me to be a little more adventurous with more of your colours and styles. I’m looking forward to the swatches arriving."

  • "I had almost made up my mind until I met the delightful Clair. She clarified all my ideas and left me feeling excited and confident that the room will look great!"

  • "Found talking to Clair really helpful - she listened carefully to what I was looking for and has made some great suggestions. I am excited to see my bedroom transformed!"