If you have any questions, we should be able to help you here but if you need anything else please do call us on 01285 831437

Where can I find your brochure?

You can click on the’ Brochure’ tab at the top of the homepage on the menu bar. Fill in your details and we will send you one for free (within the UK). Or email us on enquiries@vanessaaruthnott.co.uk. You can telephone us on 01285 831437 and ask us to send one.

If you are abroad and don’t want to pay the £6 charge, and would rather view online, you can download a digital version of our brochure.

How do I order samples?

Simply click on the “order sample” button below your chosen fabric and proceed to basket as normal - we don't charge for the first 5. For more than 5 samples and for overseas orders we do make a charge. You can click on top menu of the homepage to order samples too, please note that 20 is the maximum amount of samples that can be ordered.

Can the fabrics you offer be used for upholstery?

Yes all our fabrics are suitable for upholstery, curtains and blinds.

Can I have a larger sample to test out in my home?

We are happy to send out half metre returnable samples which we charge you for, and then refund them on their safe return.

What fabrics do you use?

Nearly all of our fabrics are a really good quality medium weight Linen and Organic Cotton mix called Linen Union woven in Scotland. We also sell 100% Linen fabrics, 100% Organic Cotton and 100% Wool.

Do you provide a Home Design Service?

Absolutely! We can work with you to help create beautiful interiors suited to your lifestyle, budget and taste. We offer two options;

A free one hour consultation in our lovely Cotswold showroom.  One of our friendly team will guide you through our entire range of fabrics, wallpapers, furniture and accessories over a lovely cup of tea. Feel free to bring paint charts, samples or photos of existing furnishings you would like to work around…sit on the sofas, see the fabrics and get a real feel for what’s possible. 

Our Design Advisors can come to your home with samples, fabric books and lots of ideas. They can help you create colour schemes, measure up for curtains and blinds or recommend complementing furniture and accessories. This service is available within an hour’s travelling distance from our showroom in Cirencester and costs £200 (visits usually last 1 – 2 hours)

To book your consultation please email enquiries@vanessaarbuthnott.co.uk or give us a ring on 01285 831437

What size part metres do you sell please?

You can order in 10cm increments, so 3.5m or 3.6m etc. 0.5m is the minimum order.

Where can I find details on your returns and delivery policy?

You can find our full policies by clicking here

Cut lengths of fabric are non-returnable.

Rolls of wallpaper and rugs are returnable if in perfect condition within 30 days of purchase

How long does an express order take to arrive?

An express order costs an extra £10 and if the item is in stock and ordered before midday, will be delivered the following day and an express order made on a Friday will be delivered on the Monday of the following week. 

Large rugs have to be sent on a 48 hour service because of their length, so will therefore take a day longer to arrive on an express order.

What are the hanging instructions for Wallpaper?

1. Measure the height of the wall to be prepared. Lay the wallpaper on a clean floor or table and cut allowing extra at the bottom and top so you can trim the paper once it is pasted onto the wall.

2. Apply the paste (please use a good quality ready mixed paste) directly to the back of the wallpaper, place on the wall and brush out any air bubbles with a good quality brush as normal.

3. Cut off excess wallpaper at the top and bottom with a Stanley knife.

4. Cut the next drop of wallpaper allowing for pattern matching and extra trimming at the top and the bottom (just like matching fabric).

5. Now paste the next drop of wallpaper and place it alongside the first, matching the pattern.

What are the Wall Covering hanging guidelines?
1. Measure height of wall to be prepared. Lay the wall covering on a clean floor and cut allowing extra at the top and the bottom so that you can trim the paper once pasted onto the wall.  
2. Apply a ready mixed wallpaper paste directly onto the wall and NOT onto the wall covering. (Please use a good quality paste for heavy wallpapers.)

3. Place the wall covering on the wall and brush out any air bubbles with a good quality brush as normal.

4.Cut off excess wall covering at the top and bottom with a sharp Stanley knife.

5. Cut the next drop of paper allowing for pattern matching and extra for trimming at the top and at the bottom (just like matching fabric!).

6. Now paste the next area of wall and place the second drop of wall covering alongside the first matching the pattern.

I have some stains on my oilcloth. How can I remove them?

Our oilcloth is resistant to most stains, but not completely fool proof. To prevent the life and appearance of your oilcloth product we recommend wiping up potential staining substances immediately. The following are the main staining culprits:

Turmeric often used in curries, and also used as a dye, will stain the cloth quickly and permanently

Tomato based sauces, carrot, blueberry and blackberry juice, tea, coffee and some red wines may stain if left on too long. 

Lipstick, crayons, felt-tipped pens, nail varnish and damp newspaper print can also stain the cloth. 

Wipe clean after meals and mop up obvious spills straight away - you can even use a tiny bit of neat bleach to remove really stubborn stains. Ultimately our products are designed to keep surfaces and clothing protected, it's natural that over time oilcloth will pick up the odd stain from a messy eater or an enthusiastic artist: that's family life! 

How can I prolong the life of my curtains?

Unfortunately, fading from sunlight is always possible. Here are some tips to help prolong the life of your curtains - you can draw them well back from the light, you can line and interline them, you can also draw them with a pulley system to avoid making the leading edge dirty. Swapping the curtains over from time to time helps to keep the fabric exposed to sunlight at a minimum. Please also beware of using spray cleaners in rooms with our fabrics - blues are especially vulnerable. This is due to the chemicals found in the sprays (including bleaching agents) which can settle on the folds of blinds and curtains and cause them to fade over time. We cannot be held liable for fading of this kind. Fabrics can also fade if exposed to gas from heaters, boilers and cookers.

How can I look after my made to measure furniture?

If you have ordered a sofa or chair from us with feather filled seat cushions, we'd recommend plumping them at least once a week - this will help prolong their life. Give them a good bash or drop them onto the floor on all edges, swap over left and right hand cushions from time to time to even out fabric wear and fading. Try to keep the fabric free of dust by vacuuming regularly. Unfortunately, any furniture placed in direct sunlight will fade over time so we'd recommend avoiding this wherever possible.

Can the tweed pill/bobble?

My earthy range of Harris Tweed is woven exclusively for me on the small islands of Harris and Lewis. The tweeds are woven using 100% Scottish Wool and are soft and beautiful. As with all wool products pilling can occur with upholstery, the bobbles can be reduced using a fabric shaver.

Customers are sometimes concerned that pilling means that the fabric is wearing away and disintegrating – this is not the case. Pilling is a normal occurrence caused by wear and tear, and does not affect the durability or functionality of the fabric. It is mostly removable and inevitable with all wool fabrics.

How do I get the creases out of my oilcloth?

You can spray the back of the oilcloth with water and leave it to dry naturally – this might remove the creases, you can also smooth over the creases with your finger. You can iron on the back of the oilcloth to remove creases but only with a very cool iron and be very careful as you can make the surface shiny. It's a good idea to keep the cardboard tube your oilcloth arrives on incase you ever need to take it off your table - popping it back on the tube will keep it crease free.

How can I get the creases out of my new curtains?

Once they are hanging you can spray them with a water spray and leave them to hang out creases. Failing that you can use a water steamer – these are effective at removing creases.

How can I stop my rug slipping on a hard wood floor?

The wonderful mill that weaves our rugs also sell a non-slip mat that you place under our rugs which very effectively stops it from slipping. They sell these online, see: www.solvawoollenmill.co.uk 

If I have made a mistake and ordered the wrong fabric is it returnable?

We are very sorry but cut lengths of fabric are non-returnable, so be sure to quote the code and colours you would like accurately. It would be even better if you checked your sample against the brochure to be sure the code etc. is right!

Can you help me to calculate how much fabric I will need for my curtains and blinds?

We can help you, just phone us or email us with your measurements. You can also use the made to measure part of our web site to calculate quantities of fabric.

Do you have a shop or showroom?

We certainly do! Our shop and showroom opened in June 2015 and is based in the beautiful Cotswold town of Cirencester, Gloucestershire. The nearest car park to us is The Brewery Car Park (postcode GL7 1HN) and is about 1 minute on foot. Cirencester has some lovely shops, tea rooms, restaurants, markets and museums to explore - why not make a day of it!

What is the chance of my order being in stock?

We hold very good stock levels; it is very likely that your order will be in stock. If not we are usually able to reprint very quickly - you can usually receive your order if it is out of stock in 2-3 weeks. Please phone ahead if you are popping in to buy fabric so we can double check we have it to avoid dissapointment. Please note that on very busy days, such as Saturdays, we may not be able to roll your order for you to take away with you, in this instance, we will post the fabric free of charge on the next working day.

Do you offer oilcloth in any of the fabrics that aren't listed under oilcloths?

Unfortunately we only do a selection of oilcloths. You can see these in the oilcloth section here.

How much fabric do I need to make a cushion?

For a 16" cushion 50cm of fabric is needed and 18" or 20" cushions require 60cm.

I want to use the fabrics for upholstery. How do they score on a rub test?

Rub Test and Colourfastness - All fabrics except the Plain Linen Unions score BWS ratings 6-7 for colourfastness to light. The Plain Linen Unions score BWS rating 4-5 for colourfastness to light.

All score 30,000 on the Martindale Rub Test for wear and tear excluding our Woven range which score 15,000.

Please note that we wouldn't recommend putting any furniture covered in our fabrics into direct sunlight as all fabric is liable to fade under these conditions.

What are the cleaning instructions for your products?

All Fabrics should be dry cleaned only.

Oilcloths can be bleached to remove stubborn stains.

Wall Coverings can be washed.

Wallpapers can be sponged.

Rugs with bound ends must be dry cleaned only, but fringed rugs can be machine washed at 30 degrees.

How do I clean my roman blind?

Run the hoover gently over the blind to prevent the build up of dust. Gently rub any dirty spots with a barely damp cloth, be careful not to rub too much and cause colour loss. We would not recommend dry cleaning as it might cause shrinkage.

Do you offer stain/water repellency?

We do! Our stain and water repellency is an additional service offered, please give us a ring if you would like us to quote for this.

Is your company environmentally aware?

In my office we are trying hard to do all we can to reduce our impact on the environment: our heat comes from an air to air source heat pumps and our sample room and warehouse are highly insulated using sheep’s wool.

We use recycled paper and biodegradable cardboard. All our waste card and paper is shredded and used as bedding for our ducks and chickens, which in turn makes compost for the vegetable patch!

The Surface Print Company, who print all of our wallpapers and wall coverings, are aware of their responsibilities to the environment and are wholly committed to improving manufacturing processes in line with this. 

Can you tell me what your policy is on eco-friendly practices and process methods?

I only buy certified organic cotton which is combined with eco-friendly flax, to create our unique linen union which I use for all our fabrics - printed and plains.

This is because non organic cotton is the world’s dirtiest crop to grow, because it relies on the heavy use of pesticides which are hazardous to human and animal health. Pesticide use has serious adverse effects on biodiversity and contaminates local water supplies.

Over time the pests build up resistance, so the farmers have to increase the amount of pesticide they buy to grow the same quantities of cotton. The high cost of these pesticides frequently puts the farmers into debt; in April 2009 in Chhattisgarh, a central Indian state, this caused 1,500 farmers to commit suicide. The World Health Organisation reports three million pesticide poisonings per year in developing countries, where almost all cotton is produced. Symptoms of acute pesticide poisoning include vomiting, skin rashes, headaches, tremors, respiratory problems, muscle cramps, blurred vision, and lack of co-ordination, seizures and death. By buying organic cotton you increase demand and help more farmers to be taken out of the debt cycle and have a better quality of life.